FAQs

Technical Support Frequently Asked Questions

1. IS IT POSSIBLE TO GET THE FIRMWARE FOR A STYLOS TECH DEVICE (TABLET OR CELL PHONE?

A wrong installation of the firmware can completely damage your device to prevent this from happening. Stylos tech has a technical support team that will ensure that the installation is successful. Firmware cannot be provided by company policy.

2. WHY DOESN'T THE TABLET TURN ON, EVEN WHEN CONNECTING TO THE CHARGER?

Corroborate the following steps:

That the charger is working correctly, if not, change it.
Check if the charging port is not damaged or loose, otherwise, it is recommended to do the following: Locate the reset button on the tablet, press it for 15 seconds, at the end of this time release it and immediately connect the tablet charger . Wait 30 to 40 minutes and verify that the tablet already turns on without disconnecting the charger from it, once it is turned on, verify that it reaches its 100% charge and disconnect the charger.

3. THE TABLET DOES NOT BOOT TO THE OPERATING SYSTEM AND ONLY DISPLAYS THE ON-SCREEN INTRODUCTION.

In this case, it is recommended to visit the “Hard Reset” section and apply it. If it is a model to which it cannot be applied, contact Technical Support.

4. THE TABLET HAS A USER LOCK (BY PIN OR PATTERN LOCK).

If you have this problem please see the “Hard Reset” section and apply it. If it is a model to which it cannot be applied, contact Technical Support.

5. THE TABLET HAS WIFI CONNECTIVITY PROBLEMS.

Stylos tech recommends applying a factory reset using the following steps:

Settings> Backup> Factory data reset> Reset> Erase everything.

NOTE: If “Clear phone storage” is selected in the process, personal files in the internal memory of the device will be lost.

In the event that this does not solve the problem, contact Technical Support.

6. THE TABLET DOES NOT RUN ANY SPECIFIC APPLICATION.

It is advisable to bear in mind the technical capabilities of the tablet and with this the compatibility with the applications, since there are applications with certain technical device requirements and without them the tablet will not execute them or, failing that, it may crash.

Shopping FAQs

1. WHAT IS THE PROCESS TO MAKE A PURCHASE?

You can buy without registering, choose the product that you like, add it to your shopping cart, open your shopping cart and proceed with the payment, fill in the data for shipping, choose the payment method, place your order and ready, in a few days your product will arrive at the address you have indicated

2. IN HOW MANY DAYS DOES MY PRODUCT ARRIVE?

The shipment takes a range of 3 to 5 days, in the event that your package takes more than 7 days please contact us, we will resolve your question by contacting our parcel.

3. HOW SAFE IS MY PRODUCT TO ARRIVE?

Stylos tech has an agreement with FedEx Parcel, one of the best services in that branch worldwide, so don’t worry, your product will arrive on time.

4. WHAT IS THE PURPOSE OF REGISTERING?

If you are registered on our website, with your Username or email and password you can enter the platform whenever you want, it will already have your data saved and you will not need to retype it, the platform is completely secure and confidential.

5. WHAT ARE THE TYPES OF PAYMENT?

You can pay with your card in PayPal, if you are registered enter your account, if not you can register it takes only 2 minutes. In case you do not have a card, you can choose the payment or bank transfer mode, where you will contact us directly to verify the proof of payment and your product will be sent immediately.

Update the Google Play Services application

Procedure to update the Google Play Services application. Troubleshooting to sync Google services (Play Store, email, etc).

1. SEARCH AND DOWNLOAD THE APPLICATION (APK) “GOOGLE PLAY SERVICES” FROM A COMPUTER

It is recommended to do it from the official Play Store page https://play.google.com/store/apps/details?id=com.google.android.gms&hl=es_419

2. ONCE YOU HAVE THE FILE, IT MUST BE TRANSFERRED TO THE INTERNAL MEMORY OF THE TABLET (TAB2).

3. ON THE TABLET, THE FILE MUST BE ENTERED AND EXECUTED TO BE INSTALLED, A SECURITY NOTIFICATION WILL BE DISPLAYED REGARDING THE INSTALLATION OF APPLICATIONS FROM UNKNOWN SOURCES AND THAT OPTION MUST BE ACTIVATED (ENTERING THE SETTINGS OPTION). THE APPLICATION IS THEN SELECTED AGAIN TO RUN AND INSTALLED ON THE TABLET.

4. HAVING THE APPLICATION INSTALLED AND THE TABLET CONNECTED TO AN INTERNET NETWORK, A NOTIFICATION ABOUT THE UPDATE WILL BE DISPLAYED AND GOOGLE SERVICES CAN ALSO BE SYNCHRONIZED WITH YOUR EMAIL ACCOUNT.